Urban Circuit Privacy Policy – Detailed & Easy-to-Understand Version
Last Updated: [23/05/2025]
At Urban Circuit, we take your privacy seriously. This policy explains in simple terms how we collect, use, and protect your personal information when you visit our website (https://urbancircuit.in).
We follow strict privacy laws, including:
- GDPR (Europe) – Protects EU users’ data rights.
- CCPA/CPRA (California, USA) – Gives Californians control over their data.
- Indian IT Act & DPDPA 2023 – Ensures data protection for Indian users.
By using our website, you agree to this policy. If you don’t agree, please avoid using our services.
1. What Information Do We Collect?
We collect different types of information to provide you with a smooth shopping experience.
A. Information You Give Us Directly
When you:
- Create an account: We ask for your name, email, phone number, and password (stored securely).
- Place an order: We need your billing/shipping address and payment details (handled by secure payment gateways like RazorPay/PayU).
- Contact customer support: We keep records of your emails or chats to help resolve issues.
- Leave reviews or comments: If you post feedback, we store it to improve our services.
B. Information Collected Automatically
When you visit our website, we gather:
- Device & Browser Info: Your IP address, device type (phone/laptop), and browser (Chrome/Safari). This helps us optimize the site for your device.
- Website Usage: Which pages you visit, how long you stay, and what you click. We use tools like Google Analytics to improve our website.
- Location Data: An approximate location (city/country) based on your IP address to show relevant products.
C. Information from Third Parties
We may receive data from:
- Payment Processors (RazorPay/PayU): Confirmation of your transactions (but we never see your full card details).
- Advertising Partners (Google/Facebook): If you clicked an ad, they may share anonymous data to measure ad performance.
- Social Media (Google/Facebook Login): If you sign in via these platforms, we get your name and email (but not your password).
2. Why Do We Collect Your Data?
We use your information for:
| Purpose | Explanation | Legal Basis |
|---|---|---|
| Processing Orders | To deliver your purchases and send order updates. | Necessary for contract (you bought something, we fulfill it). |
| Customer Support | To respond to your questions or complaints. | Legitimate interest (we need to help you). |
| Marketing & Ads | Sending promotions (only if you opt-in). Showing relevant ads on Google/Facebook. | Your consent (you can unsubscribe anytime). |
| Fraud Prevention | Detecting fake accounts or payment fraud. | Legal obligation & security. |
| Improving Our Website | Analyzing user behavior to fix bugs and improve shopping experience. | Legitimate interest (making the site better). |
3. Who Do We Share Your Data With?
We do not sell your personal data. However, we may share it with:
- Payment Gateways (RazorPay/PayU): To process transactions securely.
- Shipping Partners (Delhivery/DTDC): To deliver your orders.
- Advertising Networks (Google/Facebook): Only anonymous data for ad targeting (you can opt out).
- Legal Authorities: Only if required by law or court order.
International Data Transfers:
- Some service providers (e.g., Google, Facebook) are outside India.
- For EU users, we ensure GDPR compliance via Standard Contractual Clauses (SCCs).
- California users can opt out of data sharing for ads (see Section 7).
4. How Do We Protect Your Data?
We use strong security measures:
✔ SSL Encryption – All data sent to our website is securely encrypted.
✔ PCI-DSS Compliance – Payment details are processed securely (we never store full card numbers).
✔ Limited Employee Access – Only authorized staff can view your data.
✔ Regular Security Audits – We check for vulnerabilities to prevent breaches.
How Long Do We Keep Your Data?
- Account Data: Until you delete your account.
- Order History: 7 years (for tax/legal compliance).
- Marketing Data: Until you unsubscribe.
5. Your Privacy Rights
Depending on where you live, you may have:
A. GDPR (EU/UK Users)
- Right to Access: Ask for a copy of your data.
- Right to Correct: Fix mistakes in your info.
- Right to Delete: Request removal of your data.
- Right to Object: Stop marketing emails or ads.
B. CCPA/CPRA (California Users)
- Right to Know: What data we collect.
- Right to Delete: Ask us to erase your data.
- Right to Opt-Out: Say no to data sharing for ads.
How to Exercise These Rights?
Email support@urbancircuit.in with:
- Your full name & email linked to your account.
- The specific request (e.g., “Delete my data”).
We’ll respond within 30 days.
6. Cookies & Tracking Technologies
What Are Cookies?
Small files stored on your device to remember your preferences.
Types We Use:
🍪 Essential Cookies – Needed for login and checkout.
📊 Analytics Cookies – Help us understand website traffic.
📢 Advertising Cookies – Used by Google/Facebook to show relevant ads.
How to Control Cookies?
- Browser Settings: Block or delete cookies in Chrome/Firefox/Safari.
- GDPR Cookie Banner: Adjust preferences when you first visit our site.
- CCPA Opt-Out: Click “Do Not Sell My Data” (if in California).
7. CCPA “Do Not Sell My Data” (For California Users)
- If you don’t want your data shared for ads, you can:
- Click the “Do Not Sell My Data” link on our website.
- Email support@urbancircuit.in to opt out.
8. Children’s Privacy
- We do not knowingly collect data from kids under 16 (or under 13 in the US).
- Parents can email us to delete their child’s information.
9. Changes to This Policy
- We may update this policy occasionally.
- The “Last Updated” date will change, and major updates will be notified via email.
10. Contact Us
For privacy questions or requests:
📧 Email: support@urbancircuit.in
🏢 Address: Kornerstores LLP, Shop 3-8, Mangalmurti Enterprises, Wagle Estate, Thane W
Data Protection Officer (DPO): [If applicable, provide contact details]
For complaints, you can also contact your local data protection authority (e.g., ICO (UK), CCPA (California), or Indian DPA).
Summary in Simple Words:
- We collect data to serve you better (orders, support, ads).
- We do not sell your personal info.
- You have rights to access, correct, or delete your data.
- We use strong security to protect your information.
Thank you for trusting Urban Circuit! 🛒🔒