Refund and Returns Policy

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Urban Circuit Returns & Refund Policy

At Urban Circuit, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return and refund process under certain conditions. Below is our detailed policy, inspired by industry standards from leading e-commerce platforms like Amazon, Flipkart, and Best Buy.

1. Returns Policy

When Can You Return a Product?

We accept returns under the following conditions:

✅ Dead on Arrival (DOA) Items – If the product is defective, malfunctioning, or not working when you receive it.
✅ Shipping Damage – If the item is damaged during transit (must provide clear photos/videos as proof).
✅ Wrong Item Shipped – If you received a different product than what you ordered.
✅ Unopened & Unused Condition – For non-DOA returns, the product must be in its original, unopened packaging with all tags and accessories intact.
✅ Unedited Unboxing Video Required – To prevent fraudulent claims, customers must submit an unedited, continuous unboxing video showing the product’s condition upon receipt.
✅ Return Request Window – You must raise a return request within 24-48 hours of delivery.

Non-Returnable Items

The following items cannot be returned or refunded unless they are DOA or damaged in transit:
❌ Gift Cards & Digital Products (e.g., software, game codes, e-books)
❌ Physical Game Disks & CDs (due to piracy risks)
❌ Consumables (e.g., batteries, cables, skincare products)
❌ Stickers, Tags, & Customized Products
❌ Discounted/Clearance Items (unless defective)

2. Refund Policy

How Refunds Work

  • Processing Time: Refunds are processed within 72 working hours after we receive and inspect the returned product.
  • Refund Method: Refunds will be issued via the original payment method (e.g., credit card, UPI, wallet).
  • Exceptions: For cash on delivery (COD) orders, refunds will be processed via bank transfer or store credit.

Conditions for Full Refund

✔ Product must be returned in original packaging with all accessories.
✔ Unboxing video must be provided if requested.
✔ Return request must be made within 48 hours of delivery.

Partial Refund or No Refund If

❌ Product is used, damaged, or missing parts.
❌ No unboxing video is provided for high-value items.
❌ Return request is made after 48 hours.

3. How to Initiate a Return

Step-by-Step Process

1️⃣ Contact Support – Email support@urbancircuit.in within 24-48 hours of delivery with:

  • Order number
  • Photos/videos of the issue
  • Reason for return

2️⃣ Approval & Return Label – If approved, we’ll provide return instructions.

  • Customer pays return shipping unless the return is due to our error (wrong item, defective product).

3️⃣ Ship the Item Back – Pack the product securely with all original packaging and accessories.

4️⃣ Refund Processed – Once received and verified, your refund will be initiated within 72 working hours.

4. Exchange Policy

  • Exchanges are only available for defective or wrong items.
  • If the replacement is unavailable, we’ll issue a refund instead.

5. Warranty Claims

  • Some products come with a manufacturer’s warranty.
  • For warranty claims, contact the brand directly or reach out to us for assistance.

6. Disputes & Customer Support

If you have any concerns or disputes regarding your return/refund, contact us at:
📧 Email: support@urbancircuit.in
⏳ Response Time: 24-48 hours

Why This Policy?

Our policy is designed to be fair while preventing misuse, similar to major retailers like Amazon and Flipkart. We aim for quick resolutions while ensuring transparency in every transaction.

Last Updated: 25/05/2025